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February 05, 2024

Front Office

GenAI’s Time Has Come. Are You Ready?

The hype is over, and the real work of making generative AI has begun.

CRM Across the Wire

West Virginia Is the Latest State to Weigh Telemarketing Restrictions

West Virginia's proposed legislation would target phone companies that permit telemarketing without offering a callback option, hold companies responsible for using untraceable numbers, restrict open calling hours, and more.