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October 15, 2008
CRM Featured Articles
Sprint to Subsidize Cost of WiMax Adoption
WiMax World '08: "Customers can get a lot of benefits out of WiMax if we take the complexity out of it," a Sprint executive says.
WiMax Finally Goes Global
WiMax World '08: The next-generation wireless standard is beginning to find success in several developments across the world.
Customer Demand Drives Gartner Workforce Optimization Magic Quadrant
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
On-Demand Analytics Birsts Upon the Scene
Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.
Basic Tenets for Turbo-Charging CRM
This trio lets you do more for less cost.
The Next Act! for an Acquisition
A valuable customer management system is worth saving.
CRM on the Inside
What your inside sales team knows about selling, and what your field sales force needs to learn.