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October 15, 2008

CRM Featured Articles

Sprint to Subsidize Cost of WiMax Adoption

WiMax World '08: "Customers can get a lot of benefits out of WiMax if we take the complexity out of it," a Sprint executive says.

WiMax Finally Goes Global

WiMax World '08: The next-generation wireless standard is beginning to find success in several developments across the world.

Customer Demand Drives Gartner Workforce Optimization Magic Quadrant

The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.

On-Demand Analytics Birsts Upon the Scene

Success Metrics releases Birst, a software-as-a-service business intelligence package with a free entry-level offering and a surprising focus on verticals.

Viewpoints

Basic Tenets for Turbo-Charging CRM

This trio lets you do more for less cost.

Case Studies

The Next Act! for an Acquisition

A valuable customer management system is worth saving.

Reality Check

CRM on the Inside

What your inside sales team knows about selling, and what your field sales force needs to learn.