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January 22, 2024

CRM Across the Wire

CCaaS Market Expected to Generate $17.83 Billion by 2029

Researchers from Azoth Analytics expect the cloud contact center market to grow by nearly 20 percent per year over the next five years. (Featured on SmartCustomerService.com.)

End Notes

Manifesting Better Customer Experiences

Three things I predict (hope?) will happen this year.