CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

January 15, 2024

Viewpoints

Carefully Consider Generative AI Integration for Customer Service Success

Successful generative AI integration for customer service requires a clear vision, practical use cases, andcontinual monitoring. (Featured on SmartCustomerService.com.)

Scouting Report

Thanks to AI, the CCaaS Sector Comes on Strong

Although sales cycles are slower, companies are buying.