CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
December 11, 2023
Viewpoints
Why Legacy Contact Center Systems Are No Longer a Barrier to Modernizing Customer Engagement
01 Aug 2023
New research shows that digital engagement channels are skyrocketing. Yet legacy systems have hindered organizations' shift to digital. Companies can surge ahead with digital transformation and not succumb to the legacy lag. (Featured on SmartCustomerService.com.)
Case Studies
SaskTel Reduces Truck Rolls with Blitzz Concierge
30 Nov 2023
Canadian telco is cutting operating costs with Blitzz's self-service portal.