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December 04, 2023

Viewpoints

How Generative AI Is Enhancing Customer Service and the Contact Center

Gen AI will fundamentally change how contact centers are operationally designed and managed.

The Increase of Contact Center-as-a-Service and How the Right Design Can Help Organizations Succeed

Pair CCaaS with SIP trunking to maximize technology, infrastructure, and security investments. (Featured on SmartCustomerService.com.)