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November 29, 2023
Viewpoints
Why You Need to Measure Cost per Resolution And How to Do It
01 Jul 2023
Focusing on cost per contact alone is unlikely to drive improved operational excellence and cost optimization. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Be My AI Is a Contact Center First for Blind Consumers
22 Nov 2023
Be My Eyes has celebrated the first deployment of Be My AI, a visual assistance tool powered by OpenAI's GPT-4 vision model.