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November 08, 2023

Viewpoints

Can Generative AI Make Customer Service Like Tuscan Dining?

Customer service reps today need to be more like a Tuscan waiter: able to read the room, anticipate needs, and bring the goods when it's time. (Featured on SmartCustomerService.com.)

Insight

FTC Plans Crackdown on Fake Reviews, Influencers

New rules would prevent companies from using bogus customer comments or suppressing negative ones.