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October 25, 2023
Viewpoints
How to Design an Effective Service Management Dashboard
01 Jul 2023
4 steps for developing a customer service and support management dashboard. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Contact Center Market Expected to Increase by $161.73 Billion Through 2027
24 Oct 2023
The rising adoption of cloud-based contact centers will drive market growth, Technavio reports. (Featured on SpeechTechMag.com.)