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October 04, 2023

Magazine Features

The Best Contact Center Outsourcing: The 2023 CRM Industry Leader Awards

The Best Workforce Engagement Management (WEM): The 2023 CRM Industry Leader Awards

UserTesting Turns Feedback Into Human Insight: The 2023 CRM Conversation Starters


A Sales Secret: Don’t Wait to Talk—Really Listen

What makes a successful salesperson isn't the ability to talk but rather the ability to understand customers' needs.

10 Customer Support Myths…Are They Really Myths?

There are plenty of half truths and nonsensical management philosophies in customer service today. (Featured on