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October 02, 2023

Magazine Features

The Best Customer Data Platforms (CDPs): The 2023 CRM Industry Leader Awards

OpenAI and Its ChatGPT Upended Everything: The 2023 CRM Conversation Starters


Rethink Contact Center Approaches to Leverage AI and Automation

We need a new approach to contact center architecture that leverages open systems, artificial intelligence (AI), and automation. (Featured on