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October 06, 2008
CRM Featured Articles
IBM Launches a SaaS Center of Excellence
destinationCRM Exclusive: The consultancy gathers its resources and expertise in software-as-a-service CRM -- and stresses that SaaS may not be right for everyone.
Social Media Is Sloppy
Gartner Web Portals, Content & Collaboration Summit '08: An active and collaborative community involves taking liberties and setting limitations.
Oracle Buzzes for the Gold
Oracle OpenWorld '08: The vendor kicks off its annual conference with a Monday keynote filled with a laundry list of announcements, strategies, and roadmaps.
Marketbright Offers to Automate Your Event Planning
A new Event Manager module aims to take the 'manual' out of manual labor.
There's No Place Like Home
As technology drives flexibility, the living room is becoming the new contact center. Will customer service ever be the same?
Database Marketing Solutions: Install or Outsource?
Points to consider in making the right decision.
Self-Service Is Just Less-Than-Full Service
The real thing requires tailored, customized, and personalized solutions.
Sprinting Toward Disaster?
The mobile-service provider runs into problems and looks to customer experience as a solution.