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September 20, 2023

Magazine Features

ChurnZero Makes Customer Success Priority No.1: The 2023 CRM Conversation Starters


AI Is Ushering in a New Era of Customer Service: Autonomous Service

When AI is in charge of the initial customer engagement, handling routine tasks and resolving more requests, customer service agents are freed up to intervene in complex or emotional cases requiring a human touch.

Tips for Communicating a Generative AI Plan to Leadership

Focus on real gains in agent productivity to gain executive buy-in for generative AI. (Featured on