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September 18, 2023
The Value of Moving AI and Analytics to the Front Office
Various forms of AI and descriptive and predictive analytics have been used in the back office for decades, and we're now seeing them being brought into the front office to power personalization in customer engagement.
Government-Sector CX: How to Go from Cellar to Stellar
Prioritizing digitalization, unifying conversations and knowledge, and working with a proven solution provider will enable government agencies to improve their customer experiences. (Featured on SmartCustomerService.com.)