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August 30, 2023
Viewpoints
Why Brands with Superior CX and EX Win
01 May 2023
Customer and employee experience have a huge impact on the success of any organization, and branded communications tools are improving both. (Featured on SmartCustomerService.com.)
Insight
Required Reading: Ad Agencies Need a Radical Makeover
31 Aug 2023
Fees should be based on quality and quantity rather than hours.