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August 28, 2023
Viewpoints
The Cure for Four Common Customer Service Problems
01 May 2023
Better agent experiences uplevel customer experiences, so focus on agent technology to do better. (Featured on SmartCustomerService.com.)
CRM Blog
Analytics Continues Its Charge Beyond the Phone
25 Aug 2023
Speech analytics' greatest strength, going beyond the medium or channel context, is the ability to create an overview of customer interactions.