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August 23, 2023

Viewpoints

Generative AI Alone Can't Solve Your Customer Support Issues

Generative AI models have limitations in accuracy assurance and depend on reliable and constrained input, making them ill-suited for enterprise deployment by themselves. (Featured on SmartCustomerService.com.)

Customer Experience

Spatial Computing: The Power to Transform CRM

AR/VR is already making inroads with consumers, and CRM won't be far behind.