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August 14, 2023
The Curious Corporations' Guide to Generative AI in the Contact Center
Generative AI is having a moment, but companies can ill-afford a momentary lapse of reason in the responsible application of this technology. (Featured on SmartCustomerService.com.)
CX Quality Falls for Second Straight Year
While four in five business leaders say improving CX is a high priority, only 6 percent have seen an increase, Forrester finds.