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August 14, 2023


The Curious Corporations' Guide to Generative AI in the Contact Center

Generative AI is having a moment, but companies can ill-afford a momentary lapse of reason in the responsible application of this technology. (Featured on


CX Quality Falls for Second Straight Year

While four in five business leaders say improving CX is a high priority, only 6 percent have seen an increase, Forrester finds.