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August 14, 2023
Viewpoints
The Curious Corporations' Guide to Generative AI in the Contact Center
01 May 2023
Generative AI is having a moment, but companies can ill-afford a momentary lapse of reason in the responsible application of this technology. (Featured on SmartCustomerService.com.)
Insight
CX Quality Falls for Second Straight Year
11 Jul 2023
While four in five business leaders say improving CX is a high priority, only 6 percent have seen an increase, Forrester finds.