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July 31, 2023
Five Pitfalls of Generative AI Customer Service Bots and How to Prevent Them
Here are five ways ChatGPT could do damage to both your CX and overall brand if left uninhibited. (Featured on SmartCustomerService.com.)
Only 8 Percent of Consumers Used Chatbots Recently
Despite growing investment in chatbots, customer adoption remains low, Gartner finds.