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July 31, 2023

Viewpoints

Five Pitfalls of Generative AI Customer Service Bots and How to Prevent Them

Here are five ways ChatGPT could do damage to both your CX and overall brand if left uninhibited. (Featured on SmartCustomerService.com.)

Insight

Only 8 Percent of Consumers Used Chatbots Recently

Despite growing investment in chatbots, customer adoption remains low, Gartner finds.