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June 26, 2023
CRM Featured Articles
Genesys Unveils Experience Index at xPerience 2023
Genesys opened its xPerience 2023 user conference with an expanded partnership with AWS, Genesys Cloud CX innovations, and the Experience Index launch. (Featured on SmartCustomerService.com.)
The Key to Becoming a Recession-Resilient Startup
Paradoxically, recessions are often the times most ripe for opportunity. Industries are reflecting on what's working well, and what needs to change. And the business models that flounder often leave in their wake seismic market gaps just waiting to be closed.