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June 21, 2023


A Word of Warning About AI and Chatbot Social Engineering

Don't let bots access information that you don't want to get out in public. (Featured on

CRM Across the Wire

Call Center AI Market to Grow by $2.7 Billion Through 2027

Technavio sees the rising adoption of cloud-based call centers as the key factor boosting market growth of call center AI solutions. (Featured on

End Notes

Empathy Statements Aren’t Enough

Contact center agents need to be empowered to solve problems, not just say they're sorry.