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June 21, 2023
Viewpoints
A Word of Warning About AI and Chatbot Social Engineering
01 Feb 2023
Don't let bots access information that you don't want to get out in public. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Call Center AI Market to Grow by $2.7 Billion Through 2027
20 Jun 2023
Technavio sees the rising adoption of cloud-based call centers as the key factor boosting market growth of call center AI solutions. (Featured on SmartCustomerService.com.)
End Notes
Empathy Statements Aren’t Enough
01 Jun 2023
Contact center agents need to be empowered to solve problems, not just say they're sorry.