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June 19, 2023

CRM Featured Articles

Verint Speakers Urge Automation to Close the Customer Engagement Gap

Presenters on Day 2 of Verint's Engage 23 touted Verint's CCaaS platform and other digital applications to address customer needs.

Pega iNspire Speakers See AI Becoming More Pervasive

AI will fuel the autonomous enterprise that Pega sees as a 2023 imperative, speakers at Pega iNspire maintain.

CXConnect Speakers Outline Strategies for Coming Through Economic Hardship

TeamSupport and NICE execs call for companies to implement AI, self-service, standard responses, chatbots, analytics, and collaboration tools.