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June 19, 2023
CRM Featured Articles
Verint Speakers Urge Automation to Close the Customer Engagement Gap
Presenters on Day 2 of Verint's Engage 23 touted Verint's CCaaS platform and other digital applications to address customer needs.
Pega iNspire Speakers See AI Becoming More Pervasive
AI will fuel the autonomous enterprise that Pega sees as a 2023 imperative, speakers at Pega iNspire maintain.
CXConnect Speakers Outline Strategies for Coming Through Economic Hardship
TeamSupport and NICE execs call for companies to implement AI, self-service, standard responses, chatbots, analytics, and collaboration tools.