CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
June 14, 2023
CRM Featured Articles
Pega Unveils Plans for the Autonomous Enterprise at PegaWorld iNspire
Pegasystems today at its PegaWorld iNspire conference made the case for generative and analytical AI with the latest additions in Pega Infinity '23.
How to Remove Effort from 3 Phases of the Self-Service Journey
Customers reward companies that minimize their frustration during service and support interactions. Here's how to do that. (Featured on SmartCustomerService.com.)
Genesys Cloud 3 Solves GSG Staffing Challenge
The graphics firm increases call center productivity with Genesys' workforce management.