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June 12, 2023

CRM Featured Articles

NICE Proclaims a New Era of AI in Customer Service at Interactions

NICE CEO Barak Eilam unveiled extensions to his company's generative AI tool, Enlighen.


Embracing the Customer-First Mentality

Learn how data-driven customer data can help marketers stand out in the era of digital transformation.

How to Train Your Chatbot

To maximize the benefits of chatbots built on generative AI, treat them as digital employees with ongoing onboarding and training; chatbots can train your staff, too. (Featured on