CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
May 31, 2023
The Future of Customer Experience: MACH Architecture
Customers demand a high-quality e-commerce experience, and the MACH approach can deliver. It focuses on composability and allows organizations to build a complete IT ecosystem piece by piece.
How Smart Will Chatbots Be in 2024?
There aren't many use cases in contact centers just yet, but the next two years will see lots of activity. (Featured on SmartCustomerService.com.)