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May 31, 2023


The Future of Customer Experience: MACH Architecture

Customers demand a high-quality e-commerce experience, and the MACH approach can deliver. It focuses on composability and allows organizations to build a complete IT ecosystem piece by piece.

How Smart Will Chatbots Be in 2024?

There aren't many use cases in contact centers just yet, but the next two years will see lots of activity. (Featured on