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September 22, 2008
CRM Featured Articles
Talisma Offers Customer Service Before Customers Need Any
The nGenera company's latest release looks to proactively avoid potentially poor experiences.
MarketSight Delivers On-Demand Data Analysis
Analytics delivered via software-as-a-service continues to expand the business-user-friendliness of statistical analysis.
The Calm Before the Business Storm
New research from DMG Consulting finds one out of every five contact centers is without a plan for business continuity or disaster recovery.
Better Business Deserves Better Images
With an improved graphics functionality, SPSS strives to make its solution more user-friendly.
The evolution of the physical dialer.
By knowing the "where" in anywhere, business intelligence just got a whole lot smarter.
Pint of View
View of Pints
You wanna go where everybody knows your liver.