CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

April 24, 2023


Three Ways LLMs Will Revolutionize Customer Support

Large language models are disrupting CX. Here's where the tech is at and where it can best be applied to get the most out of your CX. (Featured on

Composable Commerce: A Practical Option for CX Enrichment and Future-Proofing

A fully customizable commerce stack that delivers precisely tailored experiences and supports innovation has been the goal of composable commerce strategy. Now retailers seem ready to adopt the approach.