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April 24, 2023

Viewpoints

Three Ways LLMs Will Revolutionize Customer Support

Large language models are disrupting CX. Here's where the tech is at and where it can best be applied to get the most out of your CX. (Featured on SmartCustomerService.com.)

Composable Commerce: A Practical Option for CX Enrichment and Future-Proofing

A fully customizable commerce stack that delivers precisely tailored experiences and supports innovation has been the goal of composable commerce strategy. Now retailers seem ready to adopt the approach.