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April 10, 2023
A CMO Roadmap: Operational Efficiencies Are Key for Navigating the Changing Customer Landscape
05 Apr 2023
Economic uncertainties are pushing consumers to be more budget-conscious, a shift that is creating new challenges—and new priorities—for today's social marketing leaders.
CRM Across the Wire
Customer Experience Management Market to Top $48 Billion by 2032
03 Apr 2023
Polaris Market Research expects the global customer experience management market to reach $48.56 billion by 2032, up from a current value of $13.8 billion. (Featured on SmartCustomerService.com.)