CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
April 12, 2023
Workforce Management Solutions Are Getting Smarter and Better
02 Jan 2023
AI is helping contact center managers better meet employee needs and preferences, reducing costs and attrition rates. (Featured on SmartCustomerService.com.)
ChatGPT: Looking Beyond the Hype
24 Mar 2023
Companies need to start asking and answering questions now about their plans for AI