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April 03, 2023
CRM Featured Articles
G2 Reports Explosive Chatbot Growth
28 Mar 2023
G2 has observed that chatbots have seen a 261 percent growth in traffic in the past year alone.
Viewpoints
Prepare for Machine Customers’ Impact to Customer Service and Support
28 Mar 2023
Customer service and support leaders must understand the impact of machine customers—virtual assistants, smart devices, and the like—to their business and establish a strategy to enable them in order to stay competitive.