CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

March 20, 2023

Viewpoints

The Digital Flip: Putting Customers in Charge of Every Interaction

A complete, scalable, AI-infused platform can change the customer experiences your company offers. (Featured on SmartCustomerService.com.)

Case Studies

Brimag Improves Efficiencies, NPS Scores with CommBox

Brimag Service turned to the communications platform to overcome staffing issues.

CRM Across the Wire

Global Contact Centers Market to Reach $741.7 Billion by 2030

Global Industry Analysts expects the contact center market to grow from a current value of $461.1 billion. (Featured on SmartCustomerService.com.)