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February 08, 2023

Viewpoints

The Secret to Unlocking Employee and Customer Satisfaction

Businesses must provide their agents with all the tools possible to make their jobs as efficient as possible and improve satisfaction. (Featured on SmartCustomerService.com.)

Voice of the Customer

Creating Customer Experiences That Amaze (and Don’t Suck)

There are many ways to craft—or undermine—a thrilling CX.