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February 01, 2023
Viewpoints
The Secret to Unlocking Employee and Customer Satisfaction
01 Oct 2022
Businesses must provide their agents with all the tools possible to make their jobs as efficient as possible and improve satisfaction. (Featured on SmartCustomerService.com.)
Scouting Report
Interaction Analytics Helps Companies Hear their Customers
18 Jan 2023
These solutions can be a company's eyes and ears on both customers and employees.
CRM Across the Wire
Contact Center Analytics to Reach $5.7 Billion by 2030
31 Jan 2023
Emergen Research expects the contact center analytics market to see 19 percent CAGR over the next seven years. (Featured on SmartCustomerServicwe.com.)