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February 01, 2023
The Secret to Unlocking Employee and Customer Satisfaction
Businesses must provide their agents with all the tools possible to make their jobs as efficient as possible and improve satisfaction. (Featured on SmartCustomerService.com.)
Interaction Analytics Helps Companies Hear their Customers
These solutions can be a company's eyes and ears on both customers and employees.
CRM Across the Wire
Contact Center Analytics to Reach $5.7 Billion by 2030
Emergen Research expects the contact center analytics market to see 19 percent CAGR over the next seven years. (Featured on SmartCustomerServicwe.com.)