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February 01, 2023


The Secret to Unlocking Employee and Customer Satisfaction

Businesses must provide their agents with all the tools possible to make their jobs as efficient as possible and improve satisfaction. (Featured on

Scouting Report

Interaction Analytics Helps Companies Hear their Customers

These solutions can be a company's eyes and ears on both customers and employees.

CRM Across the Wire

Contact Center Analytics to Reach $5.7 Billion by 2030

Emergen Research expects the contact center analytics market to see 19 percent CAGR over the next seven years. (Featured on