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January 16, 2023

CRM Featured Articles

CX Outsourcing Sees Huge Increases, Everest Group Finds

Everest Group says growth in customer experience management outsourcing will continue as companies seek to maximize customer retention in face of recessionary climate. (Featured on


3 Ways to Prevent Frontline Workers from Quiet Quitting

By investing in their front-line workforces, providing training and a path toward a professional career, and sharing in their successes, organizations can improve their employee engagement and customer experiences. (Featured on