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January 04, 2023

CRM Featured Articles

Gartner Outlines Top 5 Trends for Marketers in 2023

Gartner's predicts that artificial intelligence, social toxicity, and data privacy will forge the future of marketing.


How to Protect Customer Experience with Intelligent Automation

Companies that adopt the right mix of automation and humans stand to gain the most in the coming year. (Featured on

The Tipping Point

Integrating CRM Data into the Enterprise

AI and analytics present a bounty of ways to leverage CRM data across your business.

CRM Across the Wire

BC Partners to Acquire Madison Logic

Investment firm BC Ventures is buying account-based marketing solutions provider Madison Logic.

Acquia Enhances Its Customer Data Platform

Acquia CDP supports composable data strategies with expanded integrations and more ways to access analytics and insights.

Kaleyra Adds WhatsApp Chatbots

Kaleyra is helping business build conversations on WhatsApp.

Seasalt Partners with Twilio on SeaX Contact Center Bundle

SeaX combines's speech technologies with Twilio Flex contact center technologies. (Featured on

Ada Partners with OpenAI

Ada will use the large language models behind OpenAI's ChatGPT to increase automated resolutions for customers.  

Aisera Integrates with Zendesk's Sunshine Platform

Aisera's integration with Zendesk delivers self-service and assisted resolution capabilities for Zendesk Sunshine users.

Enghouse to Acquire Qumu

Enghouse is expanding its SaaS enterprise video offering by acquiring Qumu.