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December 19, 2022


Tips for Getting the Human/AI Mix Right

Marrying automation and a human touch will be key for customer service in 2023. (Featured on


Required Reading: Rethinking the ABCs of Selling

Companies need to move away from the old "Always Be Closing" mind-set.

CRM Across the Wire

NICE Launches ElevateAI

NICE's ElevateAI is a cloud-based platform to make CX applications smarter.

Qualtrics Hits 10 Billion Experience iDs and Unveils XM Platform Innovations

New XM Platform innovations include an enhanced Experience iD (XiD) dashboard experience and automated workflows.

Bot Markets Poised for Huge Growth, FMI Finds

Future Market Insights (FMI) has valued the global bot services market at $1.6 billion today and expects it to reach $18 billion by 2032.

Majorel Launches Majorel X to Help Companies Transform CX

Majorel X combines resources gained in three recent acquisitions to provide consulting, technology, and creative and design services.

Sitel Partners with Genesys

Sitel and Genesys are teaming up to help companies move their contact centers to the cloud. (Featured on

Thryv Launches Marketing Center

Thryv Marketing Center is a single platform to help small business owners create, launch, and manage campaigns.