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November 23, 2022

Viewpoints

Improve CX and Loyalty with Predictive and Proactive Service Strategies

It's increasingly possible to anticipate and address customer service needs before they become larger issues. (Featured on SmartCustomerService.com.)

Insight

Just 15 Percent of B2B Customers Resolve Issues in Self-Service

Gartner urges customer-centric design and guideposts along the self-service journey.

CRM Across the Wire

Agent CRM Launches Adbase

Agent CRM's Adbase helps professionals build Facebook Ads marketing campaigns.

Lawmatics CRM Integrates with MyCase

Lawmatics has integrated its law firm CRM product with the MyCase law practice management platform.

Buying Buddy Adds Email Marketing to IDX CRM

Buying Buddy's IDX CRM now includes email marketing feature for real estate professionals.

Tempest Integrates iDSS CRM with Cvent

Tempest's iDSS integration with Cvent Supplier Network delivers streamlines data collection and RFP sourcing and response processes.

Playvox Expands Workforce Management Capacity Planner

Playvox's Capacity Planner offers more contact center staffing needs forecasting.

D4t4 Launches Celebrus CDI For Salesforce

Celebrus CDI adds live first-party data to Salesforce Marketing Cloud.

Balance Integrates with Shopify

Balance's Shopify integration provide self-serve payments to U.S. B2B merchants.