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November 14, 2022


How to Build Out Your CX Team for an AI-Driven Future

It's time to put your automation strategy in the hands of the people who know your customers best and restructure your CX organization. (Featured on

CRM Across the Wire

Sprinklr Partners with Salesforce

Together, Sprinklr and Salesforce will enable customers to connect social data to their customer data platforms and build social intelligence into marketing, product development, and care processes.

Interactions Launches Trustera Redaction Solution

Interactions' Trustera identifies and protects sensitive information like credit card numbers in contact center interactions. (Featured in

Klaviyo Launches SMS Assistant

Klaviyo's AI-powered SMS Assistant helps companies write SMS campaigns.

Observe.AI Partners with Zoom

Observe.AI integrates with Zoom Contact Center to measure contact center agent performance and productivity. (Featured on

CallMiner Integrates with Zoom

CallMiner rolled out integrations with Zoom Contact Center and Zoom Phone. (Featured on

Verint Integrates with Zoom

Partnership leverages Verint Customer Engagement Platform and Zoom Contact Center. (Featured on

Simplr Introduces the EngageNow Suite

Simplr EngageNow offers chatbot technology and real human customer support in one integrated, AI-enabled platform. (Featured on

The Last Line

Inclusive Experiences Start With Inclusive Language

Companies have learned and are demonstrating that words matter.