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November 14, 2022
How to Build Out Your CX Team for an AI-Driven Future
It's time to put your automation strategy in the hands of the people who know your customers best and restructure your CX organization. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Sprinklr Partners with Salesforce
Together, Sprinklr and Salesforce will enable customers to connect social data to their customer data platforms and build social intelligence into marketing, product development, and care processes.
Interactions Launches Trustera Redaction Solution
Interactions' Trustera identifies and protects sensitive information like credit card numbers in contact center interactions. (Featured in SmartCustomerService.com.)
Klaviyo Launches SMS Assistant
Klaviyo's AI-powered SMS Assistant helps companies write SMS campaigns.
Observe.AI Partners with Zoom
Observe.AI integrates with Zoom Contact Center to measure contact center agent performance and productivity. (Featured on SmartCustomerService.com.)
CallMiner Integrates with Zoom
CallMiner rolled out integrations with Zoom Contact Center and Zoom Phone. (Featured on SmartCustomerService.com.)
Verint Integrates with Zoom
Partnership leverages Verint Customer Engagement Platform and Zoom Contact Center. (Featured on SmartCustomerService.com.)
Simplr Introduces the EngageNow Suite
Simplr EngageNow offers chatbot technology and real human customer support in one integrated, AI-enabled platform. (Featured on SmartCustomerService.com.)
The Last Line
Inclusive Experiences Start With Inclusive Language
Companies have learned and are demonstrating that words matter.