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November 02, 2022
5 Practical Ways to Improve CX
Artificial intelligence underpins all the technology advancements that will help companies improve the customer experiences they deliver. (Featured on SmartCustomerService.com.)
Sugar Paints a Better Picture for Kelly-Moore
The paint retailer is saving sales reps time with SugarCRM.
CRM Across the Wire
Emplifi Acquires Pixlee TurnTo
Emplifi's Pixlee TurnTo acquisition expands its capabilities around user-generated content, reviews management, and influencer marketing.
Basis Technologies Now Enables Cookieless Conversion Attribution
Basis Technologies' Cookieless Conversion Attribution for programmatic advertising automatically prepares customers with a year-long runway.
Mindtickle Updates Its Sales Readiness Platform
Mindtickle's latest product release brings sales enablement and content management together on one platform.
Freshworks Unveils Its Fall '22 Product Release
Freshworks' latest release brings additional AI and automation across its Freshchat, Freshdesk, Freshsales, and Freshmarketer portfolio.
Forsta Unveils Predictive NPS
Forsta's Predictive NPS lets companies assemble and analyze data from silent customers.
Emplifi Releases Calls from Social, Live Care, and Augmented Reality
With Emplifi's new offerings, companies can now leverage live video calling from social, live video-powered customer care, and immersive AR capabilities.
CallMiner and Boost.ai Partner
CX platform providers Boost.ai and CallMiner join to improve insights from live and virtual agent interactions.