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October 31, 2022
CRM Featured Articles
Retail Customer Experiences Underwent a Reimagining, Frost & Sullivan Finds
Retail customer experience is coming out of the pandemic with greater opportunities brought on by digital transformation and artificial intelligence, the analyst firm concludes.
Salesforce Launches Contact Center
Salesforce Contact Center blends automation, intelligence, and real-time data. (Featured on SmartCustomedrService.com.)
Redefining Employee Productivity in the Age of Flexible Work
Technology enables crystal-clear connections and empowers remote call-center agents. (Featured on SmartCustomerService.com.)
Niemann Foods Brings Stores to the Digital Age
Birdzi helps the grocery retailer reach customers with online marketing.
CRM Across the Wire
Thoma Bravo and Sunstone Partners Acquire UserTesting
Once the deal is completed, UserTesting and UserZoom will be combined into one company.
Conversica Launches Conversica Chat, Conversica Answers, and Conversica Premium Skills
Conversica Chat, Conversica Answers, and Conversica Premium Skills add capabilities to Conversica's Revenue Digital Assistants.
RollWorks Integrates with Outreach
RollWorks' integration with Outreach helps companies prioritize engagement with prospects.
InfoSum Partners with Experian on Identity Bridging Initiative
The integration of Experian's identity graph into InfoSum's Secure Data Clean Room technology powers privacy-first identity resolution.
Quotient Launches Shopmium in the U.S.
Quotient Shopmium gives consumers cash back on select purchases.
Prove Identity and Experian Partner on Identity Verification
Prove Idedntity and Experian are extending identity verification solutions for those without extensive financial histories.
Seismic Launches Enablement Cloud Fall 2022 Release
Seismic Enablement Cloud's latest release features four new solutions to help sellers build and locate content.