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October 19, 2022
Can CS and CX Come Together?
The value of the contact center to the overall customer experience is growing, and it's going to take an organized approach to make sense of it. (Featured on SmartCustomerService.com.)
Reinforcing the ‘R’ in CRM
Companies need to embrace the role of relationships in driving digital and business transformation.
CRM Across the Wire
Pega Expands AI Capabilities in Infinity 8.8
Pega Infinity 8.8 includes enhancements to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service.
Vendasta Acquires Yesware
Together Vendasta and Yesware are accelerating their ability to offer CRM with sales enablement and marketing automation.
Contact Center Software to Be a $48 Billion Market by 2029, FMI Says
FMI expects the worldwide contact center software market to grow at a rate of 10.8 percent for the next seven years and on-premises solutions to continue their dominance. (Featured on SmartCustomerService.com.)
Sitecore Releases Sitecore Search, Content Hub One, and Sitecore Connect
Sitecore introduces three new content creation products at its Symposium event.
Nextdoor Partners with Oracle Advertising
Nextdoor's collaboration with Oracle will strengthen advertiser controls and optimize value on the neighborhood network.
Sprinklr CXM Platform Earns FedRAMP Certification
Sprinklr's CXM demonstrates compliance with government security and infrastructure standards.
Claravine Integrates with Google Ads, Snapchat, and Pinterest
Claravine's Data Standards Cloud has been integrated with Google Ads, Snapchat Ads, and Pinterest Ads Manager.