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October 19, 2022


Can CS and CX Come Together?

The value of the contact center to the overall customer experience is growing, and it's going to take an organized approach to make sense of it. (Featured on


Reinforcing the ‘R’ in CRM

Companies need to embrace the role of relationships in driving digital and business transformation.

CRM Across the Wire

Pega Expands AI Capabilities in Infinity 8.8

Pega Infinity 8.8 includes enhancements to Pega Platform, Pega Customer Decision Hub, and Pega Customer Service.

Vendasta Acquires Yesware

Together Vendasta and Yesware are accelerating their ability to offer CRM with sales enablement and marketing automation. 

Contact Center Software to Be a $48 Billion Market by 2029, FMI Says

FMI expects the worldwide contact center software market to grow at a rate of 10.8 percent for the next seven years and on-premises solutions to continue their dominance. (Featured on

Sitecore Releases Sitecore Search, Content Hub One, and Sitecore Connect

Sitecore introduces three new content creation products at its Symposium event.

Nextdoor Partners with Oracle Advertising

Nextdoor's collaboration with Oracle will strengthen advertiser controls and optimize value on the neighborhood network.

Sprinklr CXM Platform Earns FedRAMP Certification

Sprinklr's CXM demonstrates compliance with government security and infrastructure standards.

Claravine Integrates with Google Ads, Snapchat, and Pinterest

Claravine's Data Standards Cloud has been integrated with Google Ads, Snapchat Ads, and Pinterest Ads Manager.