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October 17, 2022
CRM Featured Articles
CX Trending Down; KM and Other Technologies Can Help, eGain Solve Speakers Contend
The current contact center agent crisis can be solved with the right technology and customer focus, eGain's CEO suggests. (Featured on SmartCustomerService.com.)
Analysts See Possibilities Galore for Digital Marketing
Amid the COVID-19 pandemic, marketing budgets shrank, but digital advertising grabbed a higher share of the available budgets, GIA finds.
Visual AI Allows Businesses to Deliver Exceptional Experiences at Scale
There is no technology today as practical or transformational to the service industry as computer vision AI. (Featured on SmartCustomerService.com.)
Required Reading: TSIA Leaders Pen the Digital Transformation Playbook
Business transformation requires a rethinking of traditional business models.
CRM Across the Wire
3CLogic Integrates with SAP Service Cloud
3CLogic releases a voice and SMS solution for SAP Service Cloud.
Salesforce Launches Automotive Cloud
Salesforce Automotive Cloud is designed to help car dealers and manufacturers drive better revenue, lead management, and service.
Clearbit Launches Capture
Clearbit Capture unlocks high-quality leads directly from B2B websites.
Alchemer Integrates with Microsoft Teams
Alchemer's Microsoft Teams integration streamlines collaboration and feedback response.
CallMiner Launches CallMiner for Salesforce on Salesforce AppExchange
CallMiner for Salesforce delivers customer and prospect insights from CallMiner directly in Salesforce. (Featured on SmartCustomerService.com.)
Infobip Integrates with ServiceNow
Infobip's omnichannel communications platform is now available on the ServiceNow Store. (Featured on SmartCustomerService.com.)
Intercom Updates Its Messenger App
Intercom Messenger is now more customizable and offers a new ticketing feature. (Featured on SmartCustomerService.com.)