CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

October 17, 2022

CRM Featured Articles

CX Trending Down; KM and Other Technologies Can Help, eGain Solve Speakers Contend

The current contact center agent crisis can be solved with the right technology and customer focus, eGain's CEO suggests. (Featured on

Analysts See Possibilities Galore for Digital Marketing

Amid the COVID-19 pandemic, marketing budgets shrank, but digital advertising grabbed a higher share of the available budgets, GIA finds.


Visual AI Allows Businesses to Deliver Exceptional Experiences at Scale

There is no technology today as practical or transformational to the service industry as computer vision AI. (Featured on


Required Reading: TSIA Leaders Pen the Digital Transformation Playbook

Business transformation requires a rethinking of traditional business models.

CRM Across the Wire

3CLogic Integrates with SAP Service Cloud

3CLogic releases a voice and SMS solution for SAP Service Cloud.

Salesforce Launches Automotive Cloud

Salesforce Automotive Cloud is designed to help car dealers and manufacturers drive better revenue, lead management, and service.

Clearbit Launches Capture

Clearbit Capture unlocks high-quality leads directly from B2B websites.

Alchemer Integrates with Microsoft Teams

Alchemer's Microsoft Teams integration streamlines collaboration and feedback response.

CallMiner Launches CallMiner for Salesforce on Salesforce AppExchange

CallMiner for Salesforce delivers customer and prospect insights from CallMiner directly in Salesforce. (Featured on

Infobip Integrates with ServiceNow

Infobip's omnichannel communications platform is now available on the ServiceNow Store. (Featured on

Intercom Updates Its Messenger App

Intercom Messenger is now more customizable and offers a new ticketing feature. (Featured on