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October 03, 2022

Magazine Features

The 2022 CRM Industry Hall of Fame: Harley Manning

The CX pioneer is stepping down after 24 years leading Forrester Research's team of customer service analysts. He founded the firm's CX practice.


How to Improve Customer Service with a Tech-Driven Approach

With visual support tech and augmented reality tools, businesses can provide a human connection, resolve issues faster, and reach more customers. (Featured on

Scouting Report

IVAs: Self-Service Solutions that Work

It's time to give the customers what they want.

The Tipping Point

Five Collaboration Strategies to Power Your CX Transformation

What do successful CX functions do differently? Build coalitions around core business competencies.

CRM Across the Wire

Pipedrive Adds to Its Marketing Campaign Management Suite

Campaigns by Pipedrive additions simplify campaign management and bring marketing and sales together on one platform.

Quotient Adds Promotions to Omnichannel Measurement

Quotient's closed-loop media promotions measurement solution connects shoppers' journeys across touchpoints and channels.

SAS Viya Now Available in the Microsoft Azure Marketplace

SAS offers its Viya analytics platform with hourly pricing model, in-app tutorials, and support for multiple languages to Microsoft Azure users.

HypeAuditor Launches MyNetwork

HypeAuditor's new MyNetwork is a free CRM platform for managing influencer marketing

Genesys Introduces Cloud AI Experience for Orchestrating Customer Journeys

Genesys Cloud AI Experience simplifies how organizations deliver and improve customer journeys with personalization, automation, and prediction. (Featured on

3CLogic Voice-Enables ServiceNow’s Virtual Agent

Voice and cloud contact center solutions provider 3CLogic is extending ServiceNow native AI-tool and designer to deliver voice self-service workflows and experiences. (Featured on