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September 19, 2022
How Gig CX Can Help Combat a Recession
Gig CX can help companies cut costs, retain employees, and increase customer satisfaction, all of which are crucial during times of economic uncertainty. (Featured on SmartCustomerService.com.)
The Case for Technology-Enabled Sales Coaching
The edge it provides is quite tangible.
CRM Across the Wire
Zendesk Launches Intelligent Triage and Smart Assist
Zendesk Intelligent Triage and Smart Assist offer AI-powered customer sentiment and intent functionality.
Salesforce Updates Customer 360 Portfolio
New Salesforce Customer 360 innovations help businesses go digital with automation and intelligence.
Amazon Adds Analytics and Data to Manage Your Experiments
New Manage Your Experiments features help sellers develop conversion-driving content, refine product offerings, and hone sales strategies.
New LinkedIn Sales Navigator Tools Identify Buyer Intent
LinkedIn Sales Navigator now offers dashboards, highlights, and search filters to help sellers identify in-market buyers.
ASL Now Launches Mobile App for Deaf Consumers
ASL Now connects deaf consumers with trained deaf customer service agents at the touch of a button.
Klaviyo Adds Features for Building Custom Experiences
Klaviyo, has added API surface and developer tooling, a direct integration with Google Ads, virtual contact cards for SMS, segment-level campaign reporting, upgraded product recommendations, two-way SMS in the United Kingdom and Australia, enhanced A/B testing, and a one-click way to convert emails to the new template editor.
Amazon Launches Marketing Capabilities
Amazon's new marketing capabilities are designed to help Amazon retailers tailor content to specific buyers.