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September 19, 2022


How Gig CX Can Help Combat a Recession

Gig CX can help companies cut costs, retain employees, and increase customer satisfaction, all of which are crucial during times of economic uncertainty. (Featured on

Reality Check

The Case for Technology-Enabled Sales Coaching

The edge it provides is quite tangible.

CRM Across the Wire

Zendesk Launches Intelligent Triage and Smart Assist

Zendesk Intelligent Triage and Smart Assist offer AI-powered customer sentiment and intent functionality.

Salesforce Updates Customer 360 Portfolio

New Salesforce Customer 360 innovations help businesses go digital with automation and intelligence.

Amazon Adds Analytics and Data to Manage Your Experiments

New Manage Your Experiments features help sellers develop conversion-driving content, refine product offerings, and hone sales strategies.

New LinkedIn Sales Navigator Tools Identify Buyer Intent

LinkedIn Sales Navigator now offers dashboards, highlights, and search filters to help sellers identify in-market buyers.

ASL Now Launches Mobile App for Deaf Consumers

ASL Now connects deaf consumers with trained deaf customer service agents at the touch of a button.

Klaviyo Adds Features for Building Custom Experiences

Klaviyo, has added API surface and developer tooling, a direct integration with Google Ads, virtual contact cards for SMS, segment-level campaign reporting, upgraded product recommendations, two-way SMS in the United Kingdom and Australia, enhanced A/B testing, and a one-click way to convert emails to the new template editor. 

Amazon Launches Marketing Capabilities

Amazon's new marketing capabilities are designed to help Amazon retailers tailor content to specific buyers.