CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 14, 2022

CRM Featured Articles

MarketsandMarkets Ups Its Cloud Contact Center Forecasts

The cloud-based contact center market is expected to be worth $54.6 billion by 2027. (Featured on


Is It the End of the Cold Call?

Is cold calling a dated sales tactic, or does it just need a little extra heat?

Best Practices and Pitfalls for Knowledge Management

All companies should strengthen the foundations of their knowledge management. Here's some advice for doing that. (Featured on


Different B2B Buyers Show Different Signals

Being able to recognize buyer intent signals is key to success, Forrester finds.

CRM Across the Wire

Sprout Social Extends Salesforce Service Cloud Integration

Salesforce and Sprout Social customers can nowe manage all of their social customer care requests directly from within Service Cloud.

ActionIQ Launches AIQ CX Hub with HybridCompute

AIQ CX Hub with HybridCompute expands the data from which ActionIQ's InfiniteCompute platform can draw.

Simplifai and Upstream Works Software Partner on Contact Center Automation

Simplifai and Upstream Works have partnered to bring advanced artificial intelligence and automation to Upstream Works' contact center clients.

LeapXpert Launches Teams Messaging

LeapXpert's native app for Microsoft Teams connects popular consumer messaging channels to Teams.

Qualtrics Launches XM Benchmarks

Qualtrics benchmarks for employee experience, contact center and healthcare contextualize  customer, patient, and employee feedback.

Afiniti and LivePerson Integrate

Partnership delivers intelligent matching of customers and contact center agents across conversational channels. (Featured on

TCN Enhances Performance Analytics and Reporting

Performance Analytics and Reporting upgrades provide more insdight to contact center managers using TCN Operator. (Featured on