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September 12, 2022


Case Swarming: The Future of Customer Service

To improve customer service/support, more cross-team collaboration is needed. (Featured on

3 Areas Where Good Chatbot Design Can Strengthen Customer Relationships

Not only can chatbots dramatically shorten wait times and expediently route customers where they need to go, they can reduce the time and workload burden for human employees and free them up to handle more complex interactions.


Content Is Key to Conversational AI Success

As marketing and sales adopt AI, the focus should be on building the right messaging.

CRM Across the Wire

Big Village Adds to Audience Intelligence

New features in Big Village Audience Intelligence include access to year-over-year trends, greater regional and demographic specificity, category-specific insights, and several hundred new segments.

LeanData Expands RevTech Integrations Ecosystem

New integrations bring LeanData functionality to about a dozen CRM platforms.

Neustar and LiveVox Partner to Improve Outbound Customer Contactability

LiveVox integrated Neustar Caller Name Optimization and SmartDial into multiple outbound dialing options.

HubSpot Unveils Platform-Wide Enhancements at INBOUND 2022 

HubSpot adds customer journey analytics, flexible payments, and connected data features to its platform.

eGain Connects with IBM Watson Assistant

eGain users can now plug the Watson Assistant into the eGain platform without coding. (Featured on

Salesloft Unveils Rhythm Platform

Salesloft Rhythm is an open platform that unifies the entire seller workflow.