CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
September 12, 2022
Case Swarming: The Future of Customer Service
To improve customer service/support, more cross-team collaboration is needed. (Featured on SmartCustomerService.com.)
3 Areas Where Good Chatbot Design Can Strengthen Customer Relationships
Not only can chatbots dramatically shorten wait times and expediently route customers where they need to go, they can reduce the time and workload burden for human employees and free them up to handle more complex interactions.
Content Is Key to Conversational AI Success
As marketing and sales adopt AI, the focus should be on building the right messaging.
CRM Across the Wire
Big Village Adds to Audience Intelligence
New features in Big Village Audience Intelligence include access to year-over-year trends, greater regional and demographic specificity, category-specific insights, and several hundred new segments.
LeanData Expands RevTech Integrations Ecosystem
New integrations bring LeanData functionality to about a dozen CRM platforms.
Neustar and LiveVox Partner to Improve Outbound Customer Contactability
LiveVox integrated Neustar Caller Name Optimization and SmartDial into multiple outbound dialing options.
HubSpot Unveils Platform-Wide Enhancements at INBOUND 2022
HubSpot adds customer journey analytics, flexible payments, and connected data features to its platform.
eGain Connects with IBM Watson Assistant
eGain users can now plug the Watson Assistant into the eGain platform without coding. (Featured on SmartCustomerService.com.)
Salesloft Unveils Rhythm Platform
Salesloft Rhythm is an open platform that unifies the entire seller workflow.