CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
August 31, 2022
How Conversation Intelligence Is Revolutionizing the Call Center Experience
By leveraging AI and machine learning, call centers and other businesses can create easy-to-digest analytical summaries from conversations or groups of conversations that can tell where conversations are going well and where they could be improved. (Featured on SpeechTechMag.com.)
How B2B Marketers Show Their Value in a Down Economy
What an economic downturn means for B2B marketers, and how they can show their worth to their audience and to leadership.
Marketing Budgets Beginning to Recover
Gartner sees marketing budgets rise as a percentage of revenue.
CRM Across the Wire
Lob's Direct Mail Is Now Carbon-Neutral
All mail sent through Lob's platform is now 100 percent carbon-neutral across its entire lifecycle.
First Orion Partners with Jenne
First Orion enables Jenne clients to include branded communications.
Khoros Expands Partnership with Amazon Web Services
Khoros has joined the AWS ISV Accelerate Program and AWS Marketplace.
IRI Partners with Epsilon
IRI taps into Epsilon's Clean Room and CoreID for added insights.
IRI Partners with LiveRamp
IRI and LiveRamp forge expanded data collaboration partnership for improved targeting, analytics, and measurement.
Social Media Analytics Market to Be Worth $26.29 Billion by 2028
The Insight Partners projects 21.5 percent compound annual growth rate for social media analytics over the next six years.