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August 24, 2022

Viewpoints

It's Time to Listen to Your Customers

Customer insights can be the key to improving contact center and company operations. (Featured on SmartCustomerService.com.)

Insight

E-Commerce’s Better-than-Expected Boom

Forrester clocks returns far higher than projected.

CRM Across the Wire

Outreach Extends It Sales Execution Platform

Outreach's latest innovations bring more information about sales rep performance and deals to sales managers.

Scanbuy Partners with Diveplane on ExtendedAudiences

Scanbuy ExtendedAudiences provides act-alike audience extensions for CPG marketers.

Salesloft Launches Sales Coaching

Sales Coaching, part of Salesloft's summer '22 product release, puts rep performance data at sales managers' fingertips.

Salesforce Launches Salesforce Easy

Salesforce Easy helps companies grow and scale with Salesforce products.

CallMiner Integrates with Genesys Cloud CX and Amazon Connect

CallMiner's conversational intelligence integrations with Genesys Cloud CX and Amazon Connect allow for agent guidance, onboarding, training, and more. (Featured on SpeechTechMag.com.)

Observe.AI Launches Reporting & Analytics

Powered by conversation intelligence and performance data, Observe.AI Reporting & Analytics empowers contact centers to accelerate business improvement. (Featured on SpeechTechMag.com.)