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August 22, 2022

CRM Featured Articles

Gartner Identifies Four Pillars Driving Customer Service Technology Innovation

Gartner highlights getting connected, process orchestration, knowledge and insight, and resource management as key technology drivers for customer service. (Featured on


How Knowledge Engagement Helps Future-Proof Customer Service

Making improvements to knowledge distribution and engagement can have a significant impact on customer service operational efficiency and the employee experience. (Featured on


Apple’s Ad Performance Tracking Additions Fall Flat

Ad industry insiders see the moves as providing little value to most.

CRM Across the Wire

UJET Launches AI-Modeled Interaction Design

UJET's AI-Modeled Interaction Design to help companies scale and improve virtual agent interactions. (Featured on

Gainsight Adds AI Capabilities to Its Product Portfolio

Gainsight's new tools enable digital-led customer collaboration, customer-centric product innovation, and AI-optimized customer management. Launches Instachat Builder's Instachat Builder uses text content to train chat applications.

NICE Secures Microsoft’s Highest Partner Designation with a Co-Sell Partnership for CXone

NICE has earned top-tier Microsoft Azure co-sell status with NICE CXone now available natively on Microsoft's Azure cloud platform. (Featured on Launches TikTok Shopping Ads has become the first campaign and ads partner to Launch TikTok Shopping Ads, offering planning opportunities for holiday shopping.

Khoros Partners with Grazziti Interactive for Community Development

Grazitti Interactive provides professional services to launch Khoros-powered online communities and provide ongoing community management.