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August 22, 2022
CRM Featured Articles
Gartner Identifies Four Pillars Driving Customer Service Technology Innovation
19 Aug 2022
Gartner highlights getting connected, process orchestration, knowledge and insight, and resource management as key technology drivers for customer service. (Featured on SmartCustomerService.com.)
Viewpoints
How Knowledge Engagement Helps Future-Proof Customer Service
01 Apr 2022
Making improvements to knowledge distribution and engagement can have a significant impact on customer service operational efficiency and the employee experience. (Featured on SmartCustomerService.com.)
Insight
Apple’s Ad Performance Tracking Additions Fall Flat
15 Jul 2022
Ad industry insiders see the moves as providing little value to most.
CRM Across the Wire
UJET Launches AI-Modeled Interaction Design
18 Aug 2022
UJET's AI-Modeled Interaction Design to help companies scale and improve virtual agent interactions. (Featured on SmartCustomerService.com.)
Gainsight Adds AI Capabilities to Its Product Portfolio
18 Aug 2022
Gainsight's new tools enable digital-led customer collaboration, customer-centric product innovation, and AI-optimized customer management.
Botco.ai Launches Instachat Builder
18 Aug 2022
Botco.ai's Instachat Builder uses text content to train chat applications.
NICE Secures Microsoft’s Highest Partner Designation with a Co-Sell Partnership for CXone
17 Aug 2022
NICE has earned top-tier Microsoft Azure co-sell status with NICE CXone now available natively on Microsoft's Azure cloud platform. (Featured on SmartCustomerService.com.)
Smartly.io Launches TikTok Shopping Ads
17 Aug 2022
Smartly.io has become the first campaign and ads partner to Launch TikTok Shopping Ads, offering planning opportunities for holiday shopping.
Khoros Partners with Grazziti Interactive for Community Development
17 Aug 2022
Grazitti Interactive provides professional services to launch Khoros-powered online communities and provide ongoing community management.