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August 15, 2022

CRM Featured Articles

Companies Need to Realign Digital Strategies, West Monroe Finds

Despite some progress, companies' and consumers' digital priorities still aren't aligned, West Monroe's research reveals.


Seven Proven Steps for Successful Customer Journeys

The right customer data from support and service operations can make the difference to the company bottom line. (Featured on

Customer Success: The Secret to Growth During Economic Uncertainty

The ability to grow now depends on having loyal customers—and not wasting time and money to find new clients during economic uncertainty. CS is the secret to unlocking this growth. Part one of a two-part series.

CRM Across the Wire

Cloudinary Integrates with Shopify

Cloudinary's app for Shopify automates media optimization with intelligent workflows.

Reputation Adds Social Experience Features

Reputation's product updates will help marketers optimize social media strategy and make sense of insights from sources of public feedback.

Treasure Data Unveils Customer Data Cloud

Treasure Data's Customer Data Cloud unifies customer information across the company in a single platform.

PCI Pal Extends Patent Portfolio

PCI Pal collects U.S. and Australian patents for its methodology to process sensitive information over VoIP. Launches DynamicNLP's DynamicNLP simplifies the deployment of conversational artificial intelligence.

Signal AI Acquires KELP

Signal AI's KELP acquisition brings actionable insight to help companies track and manage their reputations.

Marketing Media Service Providers Partner on the In-Store Marketplace

The In-Store Marketplace allows retailers to simplify management of brick-and-mortar audio and display advertising.

The Next Step

Hard to Hire

How to stop getting ghosted.