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August 15, 2022
CRM Featured Articles
Companies Need to Realign Digital Strategies, West Monroe Finds
Despite some progress, companies' and consumers' digital priorities still aren't aligned, West Monroe's research reveals.
Seven Proven Steps for Successful Customer Journeys
The right customer data from support and service operations can make the difference to the company bottom line. (Featured on SmartCustomerService.com.)
Customer Success: The Secret to Growth During Economic Uncertainty
The ability to grow now depends on having loyal customers—and not wasting time and money to find new clients during economic uncertainty. CS is the secret to unlocking this growth. Part one of a two-part series.
CRM Across the Wire
Cloudinary Integrates with Shopify
Cloudinary's app for Shopify automates media optimization with intelligent workflows.
Reputation Adds Social Experience Features
Reputation's product updates will help marketers optimize social media strategy and make sense of insights from sources of public feedback.
Treasure Data Unveils Customer Data Cloud
Treasure Data's Customer Data Cloud unifies customer information across the company in a single platform.
PCI Pal Extends Patent Portfolio
PCI Pal collects U.S. and Australian patents for its methodology to process sensitive information over VoIP.
Yellow.ai Launches DynamicNLP
Yellow.ai's DynamicNLP simplifies the deployment of conversational artificial intelligence.
Signal AI Acquires KELP
Signal AI's KELP acquisition brings actionable insight to help companies track and manage their reputations.
Marketing Media Service Providers Partner on the In-Store Marketplace
The In-Store Marketplace allows retailers to simplify management of brick-and-mortar audio and display advertising.
The Next Step
Hard to Hire
How to stop getting ghosted.